Last updated: 23 May 2026

At Cavaro Global, we want you to feel confident when shopping with us. If something is not quite right with your order, our customer support team is here to help guide you through the process clearly and fairly.

This policy applies to orders placed through Cavaro Global and is designed to work alongside your rights under Australian Consumer Law.

30-Day Returns

You may request a return within 30 days of receiving your order.

To be eligible for a change-of-mind return, items must be unused, unworn, unwashed, and returned in their original condition with tags and packaging where possible.

Please contact us before sending any item back. Returns must be approved by our customer support team before they are sent.

How to Request a Return

To request a return, please email us at info@cavaroglobal.com with:

• Your order number
• The email address used to place the order
• The item or items you would like to return
• The reason for your return request
• Clear photos if the item is damaged, faulty, incorrect, or not as described

Once we receive your request, our team will review it and provide the appropriate return instructions.

Please do not send items back without contacting us first. Items sent back without prior approval may not be accepted or may experience processing delays.

Return Address

Approved returns must be sent to the return address provided by our customer support team.

Return instructions may vary depending on the item, order, and fulfilment location. This allows us to give you the correct and most efficient return instructions for your order.

Please do not send any item to an address found online, on packaging, or from a previous order unless our customer support team has confirmed it for your return.

Change-of-Mind Returns

For change-of-mind returns, customers are responsible for the cost of return shipping unless otherwise required by law.

Change-of-mind returns must be sent back in original, unworn condition. We may be unable to approve a refund if an item is returned used, worn, washed, damaged by the customer, missing tags, or not in a resellable condition.

Damaged, Faulty, Incorrect, or Not-As-Described Items

If your item arrives damaged, faulty, incorrect, or not as described, please contact us as soon as possible at info@cavaroglobal.com.

Please include your order number and clear photos or videos showing the issue so we can assess the problem and help resolve it quickly.

Where an item does not meet a consumer guarantee under Australian Consumer Law, you may be entitled to a repair, replacement, refund, cancellation, or compensation depending on the circumstances and the nature of the problem.

Australian Consumer Law

Nothing in this policy excludes, restricts, or modifies any rights or remedies you may have under Australian Consumer Law or any other applicable law that cannot be excluded, restricted, or modified.

Our goods come with guarantees that cannot be excluded under Australian Consumer Law.

If a product has a major problem, you may be entitled to reject the product and choose a refund or replacement, or keep the product and receive compensation for any reduction in value.

If a product has a minor problem, we may be entitled to provide a repair, replacement, or refund within a reasonable time, depending on the circumstances.

Exchanges

If you would like a different size, colour, or item, please contact us at info@cavaroglobal.com.

Exchanges are subject to availability. In some cases, it may be faster to return the original item and place a new order for the item you want.

Non-Returnable Items

Some items may not be eligible for change-of-mind returns for hygiene, safety, or product-specific reasons. Where this applies, it will be stated clearly on the relevant product page where possible.

This does not limit your rights under Australian Consumer Law if an item is faulty, damaged, incorrect, or not as described.

Refunds

Once your returned item has been received and reviewed, we will notify you whether your refund has been approved.

If approved, your refund will be processed back to your original payment method.

Refunds are usually processed within 7 business days after approval. Please note that your bank or payment provider may take additional time to make the funds available in your account.

Partial Refunds

In some cases, a partial refund may be offered where appropriate, such as when an item is returned in a condition that is not the same as when it was received.

Any partial refund decision will be communicated clearly before final processing.

Order Cancellations

If you need to cancel or change an order, please contact us as soon as possible at info@cavaroglobal.com.

We will do our best to assist, but we cannot guarantee cancellations or changes once an order has already been processed or shipped.

Return Shipping Responsibility

For approved change-of-mind returns, the customer is responsible for return shipping costs unless otherwise required by law.

For items that are faulty, damaged, incorrect, or not as described, we will assess the issue and provide a suitable solution in line with Australian Consumer Law.

Need Help?

If you have any questions about returns, refunds, exchanges, or an issue with your order, please contact our customer support team:

Email: info@cavaroglobal.com

We aim to respond to customer enquiries within 1–2 business days.